Please check out the latest release of OpenShot! Lots of bugs and regressions fixed, and vastly improved language support (including 11 fully translated languages)! Highlights (TL;DR):Auto migration o...Read More
Report a Bug
Have you found an issue with OpenShot? Please help improve OpenShot by sharing this discovery with the developers and community! This page will help you build a high-quality and accurate bug report to be published on our GitHub issues page. Let's get started!
If you are having issues finding your log files, or if the log files are not yet created, you can also submit a bug report directly on GitHub.
Step 1: Delete your OpenShot log files
Since log files can become quite large in size, let's start off by deleting your current OpenShot log files. The files can be found at the following file paths. The folder /.openshot_qt/ might be hidden and require viewing hidden files.
Step 2: Verify the bug with the latest version of OpenShot
Please download and install the latest daily build of OpenShot, and verify your issue/bug still occurs. Often, many users will continue to report the same issue after we have fixed it (because the fix only exists in our daily builds).
Also, please enable Debug Mode (Verbose) in the OpenShot Preferences before you verify your issue. Debug Mode will produce more detailed log files, however it will cause OpenShot to run much slower. So be sure to disable this option next time you use OpenShot.
Step 3: Search for duplicate issues on GitHub
Did you successfully verify the bug still exists in the latest daily build of OpenShot? If so, we need to verify this issue is not a duplicate before continuing. Use the search box to describe the issue in a few words, and click on any potential matches to view.
Step 4: Upload your new log files
Let's take a closer look at your system and log files. Please upload your OpenShot log files now. These logs contain useful information about the crash and your system. The folder /.openshot_qt/ might be hidden and require viewing hidden files.
Step 5: Add details to your report
We have analyzed your log files for important details, version information, and errors. Please review the below information and add additional details about your bug. Please take your time and describe what happened and what you expected to happen.
You can also copy/paste the above text into GitHub